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How can we help?
Email the App version, iPhone model, iOS version, and a short description of what happened. Do not send brokerage statements, account details, private chart images, or other sensitive information.
Email admin@ideasallday.devChart analysis failed
Use a clear, uncropped chart with readable candles, ticker, timeframe, and indicators. Check the network, remove sensitive overlays, and try again. Provider or safety limits can also cause a temporary failure.
Symbol context looks wrong
Edit the symbol associated with the chart or the private note you saved. A symbol is analysis context only; Stockalyze does not fetch or display live or delayed quotes.
Follow-up answer looks wrong
AI answers can be incomplete or incorrect. Ask a narrower question, compare the answer with the original chart, and verify prices and decisions with independent sources.
Paper-trade numbers look wrong
Check the entry, closing price, stop, target, status, and outcome recorded for each paper trade. Trades close only when you enter the observed result; the journal does not import broker executions or market quotes.
Purchase not recognized
Use Restore Purchases while signed in to the Apple Account that made the purchase. Apple handles billing and refund requests.
Delete or sync data
Delete analyses, watchlist entries, and paper trades in the App. iCloud behavior depends on your Apple settings; removing the App deletes local data subject to backups and iCloud.